Privacy Policy

Jack Le Coq – Privacy Policy
At Jack Le Coq, the protection of your privacy and personal information is a core value in how we operate.
We are committed to safeguarding the personal information of our employees, franchisees, customers, suppliers,
and any other individuals from whom we may collect personal data. We encourage you to read our Privacy Policy
carefully to fully understand how we handle personal information for each person who comes into contact with
Jack Le Coq. As we strive for continuous improvement, this policy is subject to change. To ensure access to
the most current information, we recommend reviewing this Privacy Policy regularly.

This Privacy Policy applies to the websites and mobile application of Jack Le Coq (www.jacklecoq.com), as well
as platforms and applications owned and operated by Jack Le Coq (the “Applications”), including our direct and
indirect parent companies, subsidiaries, and affiliates. By using these websites or applications, you signify
your acceptance of this Privacy Policy and your consent to the practices described herein.

This Privacy Policy outlines how Jack Le Coq collects, uses, discloses, and transfers personal information
provided through its websites and applications, as well as information received from other sources,
including Jack Le Coq franchisees. It also describes your rights and options concerning the use and disclosure
of your personal information, including how you may access and update that information.

Please note that Jack Le Coq franchisees are independent entities and their collection, use, and disclosure
of personal information are governed by their own privacy policies. For information on how a specific franchisee
of Jack Le Coq collects, uses, and discloses your personal information, please contact the franchisee directly.

By using our websites or applications, you agree to our Terms of Use and this Privacy Policy, thereby consenting
to the practices described herein. If you have any questions regarding this Privacy Policy or wish to exercise your
rights and choices, please refer to the “Contact Us” section below.
PERSONAL INFORMATION COLLECTION

Information You Provide:
Jack Le Coq collects personal information that you provide through its websites and applications. This includes information that identifies you, relates to you, describes you, or could reasonably be linked to you, directly or indirectly. The categories of personal information we collect include:

• Contact Information: We collect your first and last name, mailing address, email address, and phone number.
• Account Registration: We collect passwords and other authentication information associated with your account.
• Order Information: We collect information about your previous and current orders, as well as your food preferences.
• Payment Information: If you make a purchase on our websites or applications, we collect the necessary payment details, including your payment card number (e.g., credit card number), payment type, and associated security code.
• Profile Data: We collect information about your interests, preferences, and favorites.
• Message Content: We collect content from messages you send us, such as feedback, product reviews, questions, or information provided to our VIP Service.
• Job Application Data: If you submit a job application, we collect the information necessary to review your application, including your resume, name, phone number, city, position of interest, and any other employment-related details.

We collect the information you provide through various interactions on our websites and applications, including but not limited to:

• Account Registration: To create an account with Jack Le Coq and place an order, you must complete a form on our website or application, providing your contact and identification details. You may also provide payment information to enable online purchases and profile information to streamline future orders.
• Online Orders: Orders can be placed for pickup or delivery via your Jack Le Coq VIP account. Pickup orders require your name, email, phone number, desired pickup time, order details, and payment information. Delivery orders additionally require a mailing address.
• Emails and Other Communications: You may contact us via email, our websites, applications, social media, or other methods. These communications may include personally identifiable information.
• Rewards Programs and Promotions: Participation in sweepstakes, contests, surveys, or other promotional activities may require providing contact details, profile data, or other requested information.
• Voluntary Disclosures: If you choose to disclose additional information not requested by Jack Le Coq while using our services, you are solely responsible for such information.

Automatically Collected Information:
When you visit our websites or applications, we may automatically collect information about your device and how it interacts with our services, including:

• Service Usage Data: Information about features you use, emails and advertisements viewed, products browsed or purchased, access dates and times, pages viewed, referring websites, and other similar data.
• Device Connectivity and Configuration Data: Details about your device type, operating system, browser, Internet provider, regional and language settings, IP address, MAC address, advertising identifier (e.g., IDFA or AAID), and other device identifiers.
• Location Data: Depending on your device settings, we may collect precise location data (e.g., GPS latitude and longitude) or imprecise location data (e.g., derived from IP address or postal code).

Tracking Technologies:
We use cookies and other tracking technologies to collect data automatically, including:

• Log Files: Logs of all events occurring while using our websites or applications, such as IP address, browser type, ISP, referring/exit pages, operating system, timestamps, and related data.
• Cookies: Cookies are small data files sent by a web server to your device and stored by your browser to enhance your experience, enable personalization, and support security features.
• Functional Cookies: Remember preferences and facilitate transactions.
• Performance/Analytics Cookies: Measure usage to improve user experience.
• Targeting Cookies: Deliver targeted information and offers based on user preferences.
• Local Storage: HTML5 or other local storage technologies may store session data, login status, or other functionality.
• Geolocation Technologies: GPS, geo-fencing, and other tools verify your location and deliver relevant content.
• App-Integrated Tracking: Mobile applications may use identifiers for cross-app tracking or device-specific analytics.

Franchisee and Third-Party Sources:
We may receive personal information from other sources and combine it with the data we collect. These sources include:

• Jack Le Coq franchisees, who are independent entities and share information for service fulfillment and business purposes.
• Social media platforms, if you authorize us to access your data.
• Business partners who offer services or collaborate in promotions.
• Publicly available sources.

We are not responsible for the accuracy or data practices of third-party sources.
USE OF PERSONAL INFORMATION

Jack Le Coq collects and uses personal information strictly for operational and business purposes, as outlined in this Privacy Policy. These purposes include, but are not limited to:

• Operating and managing our websites and applications to provide products, services, and promotions, and to create, manage, and maintain user accounts;
• Fulfilling your requests, including responding to inquiries, processing and managing transactions, and sending related communications through our VIP Service or social media;
• Ensuring the security and integrity of our systems, including the prevention and handling of fraud, unauthorized access, and violations of our Terms of Use;
• Sending updates, security alerts, policy changes, and administrative messages through our digital channels;
• Analyzing trends and usage to optimize delivery performance and restaurant operations;
• Verifying and authenticating user identity;
• Improving our digital platforms, restaurants, advertisements, products, promotions, services, and all other activities directly related to Jack Le Coq;
• Sending promotional newsletters, offers, advertisements, and other marketing content related to Jack Le Coq.

We may use anonymized or non-identifiable information without obligation to you, except where prohibited by law. For more on your rights and choices, refer to the “Your Rights and Choices” section below.

DISCLOSURE OF PERSONAL INFORMATION

We disclose personal information in accordance with this policy, including to the following categories of recipients:

• Service Providers: Entities that help maintain and operate our digital services, process payments, perform data analysis, and provide marketing or other business services. These providers may only use your data to perform their designated functions.
• Affiliates: In some cases, we share personal data with our parent or sibling companies.
• Franchisees: Information is shared with Jack Le Coq franchisees to support order fulfillment, manage online accounts, respond to inquiries, comply with applicable provincial laws, and conduct marketing and advertising.
• Business Partners: We may share personal data with partners for the sole purpose of providing services or selling products.
• Promotions: Participation in sweepstakes, contests, or surveys may require the disclosure of your name, voice, or image for marketing purposes, unless prohibited by law.
• Mergers or Acquisitions: In the event of a merger, acquisition, or sale of assets, you will be notified via email or notice on our websites or applications of any changes in ownership or data use.
• Legal Requirements and Safety: Jack Le Coq may disclose personal data in response to lawful government requests, national security, or law enforcement demands, or to protect our rights, users’ safety, investigate fraud, or enforce our Terms of Use or other policies.
• Your Requests: We may disclose your information based on your instructions.
• Consent: Your personal information may be shared with your consent, where permitted by law.

As previously stated, we may use non-identifiable information without obligation to you, unless otherwise restricted by law.
EXTERNAL LINKS, APPLICATIONS, AND DEVICES

Our websites, applications, and social media may contain links to other websites or be accessible via devices not associated with Jack Le Coq. These links and devices are not sponsored or affiliated with us. Jack Le Coq has not reviewed all linked websites or devices through which its applications may be accessed, and is therefore not responsible for the content or privacy practices of such websites, applications, or devices. Users access these at their own risk. We make no guarantees regarding the completeness or accuracy of content on linked sites or devices. Other websites accessed via hyperlinks from our digital properties may use cookies and tracking technologies. Before providing information to such third parties, we strongly encourage reviewing their privacy policies. Jack Le Coq does not implicitly endorse any third-party websites or devices.

SOCIAL MEDIA FEATURES

Our websites and applications may include social media features, which may use tracking technologies to collect information such as your IP address or pages visited on our site. These features may place cookies to function properly. If you engage with social media functionalities, the information you share or grant access to may become publicly available on our platforms or the respective social network. Similarly, if you post content referencing our sites or apps, your message may appear on or in connection with our services. Both Jack Le Coq and the social media provider may access information about you and your interaction with our digital services. These functionalities are operated by third-party networks and governed by their respective privacy policies. Jack Le Coq is not responsible for the policies or practices of these entities and encourages you to review their privacy terms and conditions.

ANALYTICS, ADVERTISING, AND RETARGETING

Jack Le Coq uses third-party services for analytics, which may deploy cookies and tracking tools to assess your interaction with our websites and applications, including data from voice command features. We also use third-party services to serve ads on our platforms and elsewhere. These services may collect and share data on your browsing behavior to deliver advertisements that better reflect your interests, evaluate ad effectiveness, and track page usage. This helps us serve more relevant ads and track engagement across partner services.

Our providers may use cookies to recognize your device and perform attribution tracking—determining which marketing source led you to our services or resulted in actions like visits or purchases. These technologies rely on pseudonymized data and do not grant access to your personal information held by Jack Le Coq.

We also use audience matching services to reach users or similar profiles who have interacted with our platforms. This involves uploading client lists or integrating tools like pixels, SDKs, or APIs into our services to match data with those held by providers (e.g., Facebook Custom Audiences). Providers like LiveRamp may match and share datasets for ad targeting purposes. Some services may act independently in how they process your data, and information they collect may be stored on their servers.

For more on how your information is used in advertising, see the “Your Rights and Choices” section.
YOUR RIGHTS AND CHOICES

It is essential that the personal information we hold about you is accurate and up to date. Please notify us of any changes. Under applicable law, you have the right to request access to and correction of your personal information.

You may review and correct some of your personal information by logging into your account via our websites or applications. If you wish to access, correct, or withdraw consent for our use of your information, you may contact us as described below. Note that we may deny modification requests if we believe the change would violate legal or regulatory obligations or result in inaccuracies. We reserve the right to charge a fee for access requests, but will notify you in advance.

We may request specific information to verify your identity and confirm your rights to access or amend the data we hold. Under applicable laws, we may refuse access to part or all of the information, or it may have been destroyed or anonymized in accordance with our retention policies. If access is denied, we will provide reasons, subject to legal restrictions.

You will be given access to your personal data, subject to the exceptions under applicable privacy laws.

WITHDRAWING YOUR CONSENT

Where you have consented to the collection, use, disclosure, or transfer of your personal information, you may have the legal right to withdraw that consent in certain circumstances. To do so, please contact us using the information provided below. Please be advised that withdrawing consent may limit our ability to provide you with certain products or services.

TRACKING TECHNOLOGIES – GENERAL INFORMATION

Most browsers (e.g., Internet Explorer, Chrome, Firefox, Safari) accept cookies by default. You may modify your browser settings to reject or delete cookies. If you use multiple browsers, you must configure each one separately. Cookie control is subject to your browser’s limitations.

You may reset your device’s advertising ID and disable location data via application settings. To stop data collection through an app, you may uninstall it.

Some browsers support Do Not Track signals to prevent tracking across services. Unless required by law, Jack Le Coq does not respond to these signals.

Disabling cookies and tracking features may impair your ability to use certain features on our websites or applications.

COMMUNICATIONS

We may send you communications related to transactions, security, or administration. Jack Le Coq may also send promotional messages about our services or promotions. You can opt out of promotional communications by following the unsubscribe instructions included in such communications.

Please note: even if you opt out of promotional emails, we may still send you service-related messages, such as those concerning your account or ongoing business transactions.

INTERNATIONAL TRANSFERS

Jack Le Coq may transfer personal information collected or provided under this policy to contractors, service providers, or third parties supporting our business (e.g., analytics or search engine providers). These entities are contractually required to keep your information confidential, use it only for authorized purposes, and comply with our privacy standards.

We may process, store, and transfer your information outside Canada, where privacy laws may differ. In such cases, foreign governments or regulators may access your data under their local laws. We require service providers to uphold security and privacy standards consistent with this policy and applicable Canadian law.

CHILDREN’S PRIVACY

Our websites and applications are not intended for children under 13 years of age. No one under 13 may provide personal information via our platforms. If you are under 13, do not use or provide information through our services, or make any purchases.

If we discover we have collected personal data from a child under 13 without verified parental consent, we will delete that data. If you believe we may have received information from or about a child under 13, please contact us promptly.

DATA SECURITY

Protecting your personal data is important to us. Jack Le Coq implements physical, electronic, and administrative safeguards to protect personal information against accidental loss, unauthorized access, use, alteration, or disclosure. Access to personal data is restricted to those with a legitimate need to know, and to users you have authorized. Information is stored behind firewalls on secure servers. Payment transactions are encrypted using SSL and 3DS technology.

You are responsible for maintaining the confidentiality of passwords issued to access portions of our sites or apps. Please do not share your password.

Despite our efforts, transmission over the Internet is not fully secure. Any transmission of personal data is at your own risk.

DATA RETENTION

Unless otherwise required by law, we retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. In some instances, we may anonymize your personal data so it can no longer be associated with you. We may use such anonymized data without further notice or consent.

CHANGES TO THIS PRIVACY POLICY

We post any updates to this Privacy Policy on this page, with a notice on our home page and in our applications. If significant changes are made to how we handle personal data, you will be notified through prominent notices.

The revision date of this Privacy Policy is shown at the top of this page. You are responsible for regularly reviewing our websites and this policy for changes.

CONTACT US

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Privacy Officer
Jack Le Coq
980 rue Bouvier
Québec (Québec) G2J 1A3
privacy@jacklecoq.com
(418) 624-8888

We have established procedures to respond to privacy inquiries and complaints regarding our handling of personal information and compliance with this policy and applicable privacy laws.